Doing Business with NMS

We believe that doing business with NMS should be simple and straightforward. We have clear policies regarding orders and delivery, support and warranty, refunds and returns and the privacy and security of your personal information.

Orders and Delivery
Orders may be placed by email to sales@nms-adaptive.com or by calling our UK sales team on 0845 612 4000 or US sales team on 877-887-9853. All software products are delivered by email within 48 hours of receipt of payment, or for credit account customers, receipt of order. During the order process you will be asked to nominate the email address to which you would like your purchase to be sent to. Orders for hardware products including GSM Modems and Call Recorders are supplied by post or courier. Shipment is usually within 2 - 3 weeks from receipt of order.

Warranty and Support
All Adaptive products are supplied as is, and with options for extended service. If you purchase Software Assurance we aim to respond to a support request within 2working hours but this is not a guaranteed service level and at busy times this may be exceeded. Support is provided Monday to Friday between 09.00 a.m. - 5.30 p.m. UK GMT / BST and US EST. You can contact our support team, by email to support@nms-adaptive.com or by calling UK 0845 612 4000 or US 877-887-9853. All hardware supplied is covered by a 12 months return to base warranty. You MUST contact our support team for a return number BEFORE sending back faulty equipment to us. Any goods received without a returns number will be rejected.

Refund and Return Policy
We strongly suggest that you download and use a free trial of our software before you purchase. This provides you a period of time to confirm that our product does exactly what you want it to. In addition to the free trial, we offer a 7 day return guarantee. This means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact, software must not have been activated) and we will issue a full credit for the price you paid for the item. Credit can be used against any future purchase for the period of 12 months from the date of issue. We do not accept the return of opened or used items or activated items under any circumstances. This returns policy does not affect your statutory rights.

Cancellation
Orders can be cancelled up to the time that the software has been supplied by email or hardware shipped. Unfortunately, we are unable to accept cancellation of orders after this time.

Privacy
Your privacy is important to us and we do not share your personal information with anyone except to comply with the law, sell and develop our products, or protect our rights. It is our policy to respect your privacy regarding any information we may collect while you are visiting our website or in any other dealing that we may have from time to time.

Credit Card Payments: We use Barclays Merchant Services and PAYPAL Virtual Terminal to process any credit card payments. For your security we do not use an online system, instead we only take credit card payments over the telephone. No credit card or financial information is sorted on our systems.

Website Visitors: Like most company's we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how visitors use our website. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses. We do not use such information to identify its visitors, however, and do not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.

Gathering of Personally-Identifying Information: Certain visitors to our website choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information that is gathered depends on the nature of the interaction. For example, we ask visitors who sign up for a free trial to provide their name and email address. Those who engage in transactions with us by purchasing products or services are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with us. We do not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain commercial activities.

Aggregated Statistics: We may collect statistics about the behaviour of visitors to its websites. We may display this information publicly or provide it to others. However, we do not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information: We disclose potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide goods and services as ordered by our clients, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using our website, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, we discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, third parties or the public at large. If you registered for a free trial or to download other materials from our website, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with our products.

Privacy Policy Changes: Although most changes are likely to be minor, we may change our Privacy Policy from time to time, and at our sole discretion. We encourage visitors to frequently check this page for any changes to our Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Company Information

New Media Software Ltd is a company registered in England and Wales with company number 4063706 and VAT registration number is GB781527120. NMS Adaptive Ltd is a company registered in England and Wales with company number 05979140. Registered Address of both companies is Highland House, Mayflower Close, Chandlers Ford, Eastleigh, Hampshire SO50 4AR United Kingdom.